Refund & Cancellation Policy

Appointment Cancellations & Rescheduling

At Botanic Hair Studio, we value your time and strive to provide exceptional service to every client. To ensure appointment availability and fairness to all guests, we ask that you adhere to the following cancellation policy.

Appointments may be cancelled or rescheduled up to 48 hours before the scheduled appointment time without penalty.
Cancellations, rescheduling requests, or missed appointments made with less than 48 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service cost.
Clients who fail to attend their appointment without prior notice (“no-shows”) may be charged up to 100% of the booked service amount and may be required to pay a deposit for future bookings.

Deposits

Certain services, including color corrections, extensions, bridal services, or appointments exceeding a specified duration, may require a deposit at the time of booking.

Deposits are applied toward the final service total.
Deposits are non-refundable if an appointment is cancelled or rescheduled with less than 48 hours’ notice.
Deposits may be transferred to a future appointment when adequate notice is provided.

Refunds on Services

We are committed to client satisfaction. Due to the time, expertise, and products used during appointments:

Services rendered are generally non-refundable.
If you are dissatisfied with the outcome of a service, please contact us within 7 days of your appointment.
We may offer a complimentary adjustment or correction at our discretion, provided the issue results from the original service and the hair has not been altered by another salon or through at-home treatment.

Retail Product Returns

Unopened retail products may be returned within 14 days of purchase with proof of purchase.

Products must be unused, unopened, and in original condition.
Opened, used, or damaged products cannot be returned unless defective.
Refunds will be issued to the original payment method where possible.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash.
Gift cards may be used toward services and retail products unless otherwise stated.
Lost, stolen, or expired gift cards cannot be replaced.

Late Arrivals

Clients arriving late may receive a shortened service to avoid disrupting subsequent appointments. In some cases, the appointment may need to be rescheduled and cancellation fees may apply.

Right to Refuse Service

Botanic Hair Studio reserves the right to refuse service to anyone displaying inappropriate, abusive, threatening, or unsafe behavior.

Policy Changes

Botanic Hair Studio reserves the right to update or modify this policy at any time. The most current version will be available on our website.

For questions regarding this policy, please contact us directly before booking your appointment.